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How can I find a specific artist or title within this website? To locate a specific artist/title in the Monitor-Records.com website you may use our Search Engine to perform the searching: 1. Simply input any keywords for that you look for in English in the “Quick Search” Box at the left bottom. Then click the “Submit” button and wait for the result. 2. For advance search method, click the “Search” button on the left side. Input any keywords and choose the category by the drawer on the left to select either artist/title/genres/catalogue/label. Then click the "Search" button and wait for the result. How do I place an order? After you have found your beloved products that you would like to purchase, you may place your order according to the following procedure: 1. Add desired products to shopping cart by clicking the “Order” button. 2. To purchase multiple quantity of same product, enter desired quantity in "Qty" (Quantity) field and click "Update Cart" button 3. Click "Continue Shopping" button to continue your purchase 4. Click "Check Out" to process the checkout 5. Enter your shipping address you want to deliver to 6. Select your payment option A. By a Credit Card (All Major Credit Card), select and enter your credit card information B. By Wire Transfer/Bank Draft/Bank Deposit 7. Click “Place Order” to process the payment. 8. Order Confirmation with Reference Number will be sent by email to confirm about your order May I add/delete items to my order after I have successfully placed my order? Once you have successfully placed an order, you will be unable to add any items to it. However, if your order has not yet shipped, you may add additional item(s) or remove unwanted items by notifying us, in writing email, of the items you wish to add specifying both the title(s) AND Our Catalogue Number(s) of these products. Your order alteration should be submitted within 24 hours after you placed order successfully. With your written notification, we can arrange to add/delete these items to your order but manual intervention will be required and this may delay the processing of your order. Prices Making Payment Monitor Records is currently offering to customers a wide range of payment options which are convenient and easily arranged. You must be able to find the most convenient payment option which suits you most. The currently available payment options include: 1. Bank Deposit (for 2. Bank Wire Transfer (for Worldwide customers) 3. All Major Credit Card though www.PayPal.com which is the online payment solution provider 4. Bank Draft (for Worldwide customers) We only accept Hong Kong Dollars as the payment currency (except Is my credit card information secure on the internet? We appreciate the concern that many of our customers have regarding the security of online credit card transactions. You can be sure that Monitor Records takes all necessary security measures to protect your credit card information, and DOES NOT release information to any other organizations. In addition, we use PayPal as our credit card payment media which is a powerful web-based online payment services platform, provides secure, multi-channel, multi-lingual and multi-currency payment services. It is used by many renowned companies and organizations in the region. PayPal use the SSL technology to encrypt the information you send throughout credit card payment process, so that it cannot be read in transit. When you input your information, you may notice that an unbroken key (if you are using Netscape Navigator 3.0 or earlier), or a locked padlock (if you are using Netscape Communicator 4.0 or later, or Microsoft Internet Explorer) appears at the left bottom of your browser. When will my card be billed? We guarantee that your credit card will not be billed until your order is shipped out. Will you charge me more than once? We guarantee that we will never charge you more than the total order amount. Before an order can be further proceeded with, your credit card issuing bank will grant us an authorization code by holding your credit limit. The relevant hold which is not a valid transaction will automatically be expired in 7-14 business days. If, in any case that our payment gateway or your credit card issuing bank do really bill you inaccurately, we will take the full responsibility to co-ordinate with the concerned party to have the wrong amount rectified. Will I be refunded if you cannot provide me with the ordered items? We will arrange to bill your credit card account only after your order has been shipped. When we are not able to provide you with the ordered items, the captioned items are not shipped and thus, they will not be charged and no refund is required. What other information should I include when I send my bank draft payment? Please make sure that you have written down your order number at the back of your payment bank draft and attach with the print out of the order confirmation which we send to you by email. When will you ship my order? We will arrange to ship your order once your payment bank draft is cleared or your order is ready for shipment, whichever is later. If you cannot provide me with the items ordered, will I get a refund? We will send you the order confirmation for we have in stock and hold for you. You will get exactly what you pay for. Hence refund for items not provided does not exist. What is the procedure for payment method other than Credit Card payment? (Note : Cash Deposit & Transfer on delivery is only available for Hong Kong and China Territory at the moment being. Foreign Customers: we accept payment by CREDIT CARDS and INTERNATIONAL MONEY ORDER.) i. Place your order and select payment method "Bank Draft, Wire Transfer or Bank Deposit" ii. Order will be sent to us iii. Order Confirmation will be sent to your email as well as the payment details iv. Do your payment at either way and email/fax us the bank receipt to confirm your payment. v. Once we have successfully received your receipt of payment, we will verify it with our bank and process your order on the next business day. Please note that this verification process can take up to 2 business days. We accept the following receipt of payments from the bank, but please make sure that our bank account numbers are clearly indicated: - Over the counter deposit slips - ATM deposit slips - Print out from internet bank transfer receipt - Receipt of wire transfer - Receipt of bank draft purchased Shipping Calculation We will send your items by Regular Air Mail. Our shipping charge structure is very simple and is based on the following calculation.
Customers are welcome to add HK$13 as “Registered Post” option for each shipment. We recommend you to choose this to secure the shipment. We are NOT responsible for mailing lost for item not sending by Registered Post. Delivery Time We usually deliver your items within 48 hours after received your payment. The delivery time is based on the location of your accurate shipping address. It will approximately take to ship to you as below:
Invoices We do not provide a physical invoice and therefore, no invoice will be mailed to your billing address nor included in your order. We will send out e-invoice to your email address being maintained with us. However, a shipping list without showing any amount will be included in your order. e-invoice You will find the following information from an e-invoice: Recipient's name Order Number Order Date Shipping Method Content of your order (including Item Title, Quantity, Shipment Unit, Unit Price and Total Price) Do I have to pay taxes on product(s) ordered? We do not charge any sales tax. However, any custom fees or import sales tax levied on international deliveries are the responsibility of the customers. What if my order is confiscated by the Local Customs Authority of my country? Customers are responsible for the customs duty, if any, imposed by the Local Customs Authority and should be aware of any banned items. If any order is confiscated by the Local Customs Authority of your country because of the above-mentioned reasons, we are not responsible for any reshipment or refund regarding the confiscated order. I have refund if I reject my package when it is delivered to me? If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to the customers. Return and Refund of Defective Items If you receive an item that is damaged or defective, please notify us within fourteen (14) working days of delivery by sending an e-mail message, with your order number and a description of the condition of the damaged or defective item, to sales@monitor-records.com to obtain an authorization for return. Please note that unauthorized returns may be refused or disregarded. If we authorize a return, we will provide you with an RAL (Return Authorization Letter) number and instructions for sending the damaged or defective items to us. These damaged/defective items must be returned to us securely packaged and wrapped. After we received the product, we will examine and test the defective item(s). If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you. Compensation for the shipping costs will be provided by the issue of a credit to your account and will ONLY be offered if the package is returned by Regular Air Mail. No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services. If the package was returned by a shipment method other than regular Air Mail, Monitor Record reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund. Reports of defective products on a replacement shipment will not be entertained. It generally takes about 1 week to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns. Do I need to bear the return shipping or postage charges? If the returned item is confirmed defective or damaged, we will bear the return postage and reimburse the relevant amount by issuing you credit point “MonCredit”. You may apply the credit to your future shopping. However, we will ONLY be responsible for the return postage or shipping cost if you return the relevant item by standard Air Mail. All other means of returns such as registered Air Mail and Courier services will not be entertained. If the package is returned by any means other than regular Air Mail, We reserve the right to decide on the amount of shipping refund with reference to the cost of a regular Air Mail return. Please also note that we will only be responsible for the regular Air Mail shipping cost of the replacement item. If the product I've returned is confirmed to be defective or damaged, may I request another item of the same value as the original returned item? No, we will arrange to prepare and ship a replacement for the original returned item and substitute item will be not arranged. If my returned products are confirmed to be defective or damaged, may I ask for a refund instead of a replacement? No, we will only arrange to prepare and ship a replacement for the original returned item instead of arranging a refund. However, if, in case, we are not able to provide a replacement of the original return item for any reasons, we will arrange to refund the item price by a credit point “MonCredit” for your future shopping. What can I do if the replacement is still defective? Before sending out replacement products Monitor Records will verify that these products are in good condition. No further replacements will be arranged and credit point “MonCredit” will be issued to you for future shopping. What information we collect and how we use it? When you place an order with us, we will also collect your name, shipping address, telephone number while www.PayPal.com will collect your credit card number, billing address, and card expiration date for credit card payment (i.e. your "Order Information"). This information is necessary for us both to process your order and notify you of your order status. Order Information also includes any information that you provide us in connection with an order that you later cancel or that is not completed for any reason. We may use your Order Information to occasionally notify you about important changes to the website, new features, special offers that you may find useful, or offers from companies with whom we have business relationships. To receive our website's newsletter and/or periodic emails with special offers, you only need to leave your email address with us to the “Newsletter” box. No other personal details will be required. If you would prefer not to receive email newsletters or email messages with special offers from us, simply send us a “Blank” email titled “Unsubscribe” to our customers support email "info@monitor-records.com”. Privacy Policy Monitor Records is committed to protecting your privacy. We hope that you will take the time to read this policy, which explains what information we collect from you and how we use that information. By using our website or by purchasing products or services from us, you agree to be bound by this policy. Please check back frequently, as this policy may change from time to time.
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